Frequently Asked Questions

Have questions about SB'13? Find answers to everything from the location and hotel, registration, schedule, and the newly expanded Solutions Expo here.

Click on each question to see the answer.

Location and Dates

Where is SB'13 taking place?

SB'13 will take place at the Paradise Point Hotel & Spa in San Diego, California. Their direct address is 1404 Vacation Road, San Diego, CA 92109. To book your hotel at our group rates, please visit the SB'13 Hotel page.    

What are the conference dates?

Monday, June 3rd - Thursday, June 6th 2013. The workshops start at 8.30 or 9am on Monday, and the closing session ends at 6pm on Thursday evening.    

Hotel & Travel

What is the weather like in San Diego in June?

Although Southern California is generally known for its sun, the term 'June Gloom' doesn't come without reason. Mornings and nights can still be chilly (and breezy) with the marine layer usually burning off by mid-day. The afternoons are generally warm and sunny, but to play it safe, we recommend you wear layers.    

Are there special hotel rates for SB'13 conference attendees?

For your convenience, we have secured a group rate at Paradise Point starting at $174/night. To review the rooms & rates available to attendees or to book a room, please visit our SB'13 Hotel page.    

I tried to book a room but the hotel was full. What now?

If you try to call Paradise Point front desk directly and ask about availability over the conference dates, you will be told that the hotel is already fully booked. This is because we have reserved the entire island for SB'13 attendees. Make sure to tell them that you belong to the SB'13 attendees group and they will direct you to our group page to book your room. For a simple and quick process, we recommend going directly to the SB'13 Hotel page to book your room.

If you tried to book a room through the specified SB'13 Hotel page and received a message that the hotel is full, then Paradise Point is indeed fully booked at this time. Make sure to book earlier next year!

But no need to fret just yet.. We have secured a group rate at the nearby Hyatt Mission Bay with rooms starting at $199/night. Book online now to secure a room at our overflow hotel. Transportation to and from Paradise Point will be provided throughout the conference.

What is the Hotel Cancellation Policy?

Paradise Point allows guests to cancel bookings up to 72 hours before their check in date. Any guests cancelling after that will be charged 1 night's stay + tax.

The Hyatt Mission Bay allows cancellations up to 24 hours in advance. Anything cancelled within that 24 hour period will be charged 1 night's stay + tax.  

How do I request a visa invitation to attend?

If you need an invitation letter to obtain a visa to visit the US and attend SB'13, we can help with that. You can request a visa invitation letter by sending an email to

Make sure to include the following information in your e-mail:
First, middle and last name as listed on passport
Country of origin
Passport number
Passport expiration date
Date of birth
Full address of your local United States embassy/consulate
Fax number of your local United States embassy/consulate

Please note that a visa invitation letter to attend SB'13 does not guarantee a visa. This decision is still up to the US Immigration authorities.


What is the cost to attend?

The registration cost depends on a number of factors, from what pass-type you buy to how far in advance you buy your ticket. The sooner you register, the better, to ensure you receive the best possible price on passes. For a full list of prices and expiration dates, please visit the SB'13 Registration Page.    

How do I register?

Please register for the SB'13 conference by visiting the SB'13 Registration page OR if you are interested in attending the Solutions Expo only - not the full conference - please visit the Expo-Only Registration page.    

I received a registration discount code. How can I apply this to my registration?

Once you choose the pass type you are trying to register for on the registration page, a field should pop up asking you to enter your code. Enter your code, and the discount will automatically be applied at checkout.

If you are registering for a Speaker, Volunteer, Media Partner, or Exhibit Staff pass, your code requires a private registration link that you will not find on the public registration page. This link should have been shared with you at the same time you received your code, but if you don't have the link, or are having trouble applying your code to your registration, please reach out to the SB'13 Customer Service team at

As a student, educator, non-profit or start-up I cannot afford the current registration price. How can I attend?

We understand tight budgets may limit certain groups' ability to attend. Therefore, we are happy to offer students, non-profits and academic institutions 40% off the current registration price for SB'13 passes. To take advantage of the discount, please contact us with your email address directly related to your school or organization or link to your organization's website.    

What payment methods are available?

We accept all major credit cards for registrations completed online. If you need to pay by check, or wire transfer, please call our office at +1 415.626.212 and we will be happy to process your registration by phone.    

What is the cancellation policy?

If you must cancel for any reason you must notify us in writing by May 20th, 2013, for a refund less a $100 processing fee. Cancellations received after this date are non-refundable.

For cancellations after May 20th, 2013, we are able to provide a credit for 50% of the amount paid, to use towards next year's conference registration fee. The credit expires June 5th, 2014 and cannot be used after that date.

*Please note that refunds do not apply to Expo-Only passes.

For questions about registration or assistance with any registration problems, please contact us.

Are attendee substitutions permitted?

We are happy to substitute your registration to another person if you provide authorization and the substitute's full name, title, company and e-mail to the SB'13 Team by May 20th, 2013.    

Why send a team?

Sending teams is a great way to get everyone on the same page starting with the core team you send to SB'13. Sending more members from your team ensures that this group can bring conference takeaways, such as the knowledge, inspiration and fresh perspective, back to the office to implement together, after all, we all know there is power in numbers! We see more and more companies sending multiple team members to the conference, tallying more than 30% of last year's attendees alone.

Having more members of your team in attendance ensures that your organization maximizes the benefits of attending by being able to sit in on more sessions and also ensures your maximization of the opportunity to network during breaks and special events throughout the conference.

To encourage larger teams at the conference, we are happy to offer a 4th pass on a complimentary basis when you register for 3 passes at the current full price. This offer cannot be combined with other offers, and is only applicable to 4 identical pass types. To take advantage of our group discount, contact our Registration Customer Service team at

What's Included?

Each conference pass will include breakfast and lunch, as well as refreshments and light snacks provided during all morning and afternoon breaks. Dinner will be included Wednesday night during our SB Unplugged event: Eat, Drink, Dance, BBQ. We'll also have an array of unconventional and awesome networking opportunities such as morning yoga sessions, surf lessons and beach bonfires.    

Solutions Expo at SB'13

What is the Solutions Expo?

The Solutions Expo at SB'13 is a place to source all of your packaging, supply chain, management tools and offset solutions needs. The Solutions Expo is the perfect place to connect with SB'13 conference attendees and also allows for the opportunity to view industry-related demonstrations, attend documentary screenings and meet the producers of these films. The expo is automatically included in an SB'13 conference pass (with extended hours for conference attendees), but this year we are also opening the Solutions Expo up to the public, with the first 300 Solutions Expo attendees getting in for free. Register at the Expo-Only Registration page.    

What is included in the Solutions Expo Pass?

With a Solutions Expo pass, you are invited to join in on the networking, and happenings taking place on the expo floor from 12pm - 5pm on Tuesday, June 4th; 12pm - 5pm on Wednesday, June 5th; and from 12pm - 4pm on Thursday, June 6th. This pass includes access to the movie screenings taking place Tuesday and Wednesday evenings, but does not include access to any of the conference program sessions, lunches and breaks or evening networking events.    

What is the difference between an Expo-Staff pass and a Solutions Expo-Only pass?

Expo-Staff passes are given to Exhibitors to ensure that there is always someone present to man their booth during expo hours. Expo-Staff passes do not include access to conference sessions.

The Solutions Expo-Only pass grants you access to the Solutions Expo from 12pm - 5pm on Tuesday, June 4th; 12pm - 5pm on Wednesday, June 5th; and from 12pm - 4pm on Thursday, June 6th. Please note that while this pass invites you to the demonstrations and exhibits on the Expo floor, it does not invite you to any of the SB'13 conference sessions, lunches, breaks or evening networking events.

How can I exhibit at the Solutions Expo?

We have a number of options available to those interested in gaining visibility as an exhibitor at SB'13. To find the opportunity that works best for you, read about the options available at the SB'13 Solutions Expo Page. If you would like more information, please e-mail our Sales Director, Jonathan Reese, or call him at 415.626.2212 ext 119.    

I'm attending the Solutions Expo and need to book a hotel room

The Paradise Point hotel rooms are reserved for full conference attendees, and unfortunately not available to Expo Only attendees. We do have a group rate available at The Hyatt Mission Bay across the street as well, and you are welcome to book there at our group rate of $199/night. Transportation to and from the Solutions Expo at Paradise Point is provided daily. To book a room at our group rate please visit the SB'13 Hyatt booking link.    


Where can I find the schedule of events for SB'13?

You can preview the schedule at    

What is the recommended conference attire?

We recommend business casual attire throughout the conference. Meeting room temperatures tend to be cool and San Diego is known for its June gloom. We suggest you wear layers of clothing for comfort and flexibility.    

Still can't find an answer to your question?

Our Customer Service team will be happy to assist you with any further inquiries you might have. You can reach us by email at or you can call us during normal office hours Monday - Friday 9:00am - 6:00pm PST at +1 415.626.2212

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